Recover lost railway ticket. Lost or damaged ticket: what to do? How much is lost when returning a train ticket

With the advent of the Internet, it has become much more convenient for people to shop and order tickets. What could be easier? You go to the site, register, and then choose the desired direction, date and time. And most importantly, without leaving home, you can choose a suitable seat in the carriage. And payment takes place in a matter of seconds. Time! And the required amount was withdrawn from the card or electronic wallet. If you wish, you can print the ticket and the check. But what if you still can't use your purchase? How to get a refund for a Russian Railways e-ticket? Where and how can this be done?

What are the ways to actually return tickets?

If you have a situation due to which you could not use a previously ordered electronic ticket, then you can always give it back. Moreover, such a surrender provides for the return of the funds spent.

Depending on the terms and circumstances, the amount received will be paid in full or in part. But how can you return an electronic ticket to Russian Railways?

In turn, tickets can be returned in the following ways:

• by handing over to the railway ticket office;
• using a personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator with which the ticket was purchased).

Sometimes you can return tickets using self-service terminals.

What determines the choice of a ticket return method?

When refunding e-tickets to Russian Railways, remember that your choice directly depends on several factors. So, if you have not used your ticket yet, but have already printed it out, then you can issue it only at the ticket office of the railway station.

And vice versa, if your ticket remains on the virtual form, then you can get compensation for its non-use online. However, this procedure should be done no later than one hour before the train leaves.

Reasons, terms and conditions of return

Don't know how to get a refund for a Russian Railways e-ticket? We will show you under what conditions you can painlessly do this. Of course, there can be many reasons for returning, but we will consider the most basic of them (those provided by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains at will. Suddenly you changed your mind about leaving today and plan to do so in a couple of days.

Therefore, if you issued a refund approximately 7-8 hours before the train departure, then minus fines and fees, you will receive an amount that does not differ much from the original ticket price. Also, the return of the ticket is allowed two hours before the train departure. Only in this case, only the original ticket price is included in the amount of compensation. In such a situation, money for a reserved seat is not returned. Moreover, how to return an electronic ticket to Russian Railways: through the cashier or online, will depend on the timing and time of delivery, the presence or absence of a paper form.

The second case when you will be able to get the full cost of the ticket, but also excluding the reserved seat, is an illness or injury that happened shortly before the planned departure.

But if you have booked tickets for a train traveling abroad, then you will be able to return them no later than a day before departure. Moreover, a refund will occur minus a fine (if it is all the fault of a disrespectful reason). Also, for each seat indicated in the tickets, a fee is charged within the limits of 185 rubles 40 kopecks.

What is the best way to use a ticket refund?

It is possible to return electronic tickets to Russian Railways (the money can be returned only if the rules for returning travel documents are observed) either in the usual or in a claim procedure. Moreover, in a working or ordinary manner, you can receive a refund using an electronic form only in three cases:

• if for some reason you did not complete the electronic check-in for the train;
• if you have registered and more than an hour is left before the departure of your train;
• if the electronic check-in is passed, but you missed the train.

In the claim procedure, the return of Russian Railways electronic tickets is possible in the following situations:

• if 12 or more hours have passed since the train departed, but you did not manage to get on it;
• if you did not have time to get on the train for a good reason, for example, due to illness (but this requires a certificate from a medical institution);
• provided that the ticket was returned approximately one hour before the train departure;
• in the case when you paid for your ticket by bank transfer and decided to return it.

How is the return of Russian Railways tickets: rules and conditions of return online

In case you decide to send your unused e-ticket online, follow these rules:

• log into your account on the official website of Russian Railways (pass.rzd.ru);
• click on your name or click on the "My orders" button;
• find your e-ticket that you plan to return;
• click on the button "Request ticket status";
• click on the button "Checkout" that appears on the right;
• select “yes” in the pop-up window and agree to the proposed amount of compensation.

And if everything is done correctly, the button "Issued a refund" will light up in the status of your ticket. Here's how to return an e-ticket to Russian Railways without leaving your home. By the way, if you would like to see and print all the information regarding all fees deducted from your compensation amount, click on the "Refund Coupon" box. And it is this paper confirmation that you should keep with you until the money is returned.

How long does it take for a refund?

According to the current rules of Russian Railways, the return of funds is carried out within 7-30 calendar days from the date of application. Moreover, this operation takes place without your participation (automatically), therefore, you do not need to enter the card details and other information about you. The crediting of funds confirms the message that appears in your order status "Issued a refund".

Note! Before refunding the money for the electronic ticket of Russian Railways, the method that you used to make the payment will be checked. So, if you paid not with a card, but using virtual currency or through terminals in cash, then the return of funds will be carried out only through the railway return office.

Nowadays, a train ticket can be purchased in a couple of clicks, simply by going to the Russian Railways website or the resource of a partner company. But sometimes it happens that travel at the time chosen when buying becomes impossible for some reason. In this case, there is only one way out - to return the travel document. If everything is more or less clear with an ordinary paper form in this regard, then an inexperienced Russian Railways client may have some difficulties with an electronic ticket. In fact, the return procedure is not particularly complicated in this case either. We will talk further about how to return an electronic ticket to Russian Railways and get back the money spent.

How a ticket is issued

The online purchase procedure is extremely simple. It includes several steps:

• First of all, you should go to the website of the Russian Railways company, register and select the appropriate date and time of travel in the menu on the left. Further, in the table that appears, you will need to mark the required train and carriage.
• After that, you will be redirected to the page for filling out passport data.
• Then you will be taken to the payment form. Here you will need to indicate the name of its holder and (can be viewed on the back side).

After a while, you will receive an email with a unique code, which must be written down and presented at the Russian Railways ticket office (at any convenient time) to receive a paper ticket. For some trains, it is possible to issue not a travel document, but electronic registration. In this case, you will not need to go to the cashier at all. It will be enough to take the boarding coupon at the nearest Russian Railways terminal. It is presented to the conductor along with the passport.

You can also issue an electronic ticket on the website of the Russian Railways partner company. But in this case, you will have to pay a commission.

Return procedure

As you can see, it is not difficult to buy a travel document online. Now let's try to answer the main question of our article and see how to return an electronic ticket to Russian Railways in the event that the trip had to be canceled. The refund procedure includes the following steps:

• On the same website where the purchase was made, on the “My Orders” page, you need to sequentially click on the buttons “Request ticket status” and “Make a refund”.
• After that, a page will open with information on the amount to be transferred to your account. Below you can read the terms of return.
• You must agree with them by clicking "Yes". This completes the ticket collection procedure. In relation to your purchase, the inscription "Status: issued a return" will appear in your account.

It is not possible to return an electronic travel document only if it was issued for a compartment (for all four seats) of a soft carriage. You can make a cancellation at any time before the train leaves the destination station. After 7-30 calendar days, the money will be returned to the account of the bank through which the payment was made. This will happen automatically. As you can see, the question of how to return an electronic ticket to Russian Railways via the Internet does not present any particular difficulty either.

Often canceled passengers are interested in the procedure for returning a travel document on other sites. For example, how to return an electronic ticket to Russian Railways for Ozon. The procedure in this case will be the same as when returning on the official website of Russian Railways. To cancel a purchase on this service, you just need to click on the "Return and Exchange" link and follow the instructions.

What to do if the paper copy has already been received

In this case, it will no longer be possible to return the travel document directly online. We'll have to figure out how to return an electronic ticket to Russian Railways through the ticket office. This is actually also easy to do, but the return procedure will take much longer. Arriving at the station, you will need to show the cashier your passport and the electronic order code from the letter. When the ticket is returned to the cashier, the money for it will also be returned to the bank account from which the purchase was made.

How to cancel electronic train check-in

Thus, we have figured out how to return an electronic ticket to Russian Railways at the box office and via the Internet. Now let's see what to do if you have to unregister. Passengers who booked a trip in this way should cancel it no later than one hour before the train leaves. To complete the cancellation, you will need to follow the link in the letter that comes to the mail after purchasing the place. You can do the cancellation in a slightly different way. To do this, you must issue a ticket at the box office or terminal. In this case, electronic registration will be canceled automatically. Further, the ticket is simply returned to the box office in the usual manner.

Refund fees

So, we have figured out how to return an electronic ticket to Russian Railways. The money will be returned to you - albeit not immediately. However, when canceling a trip, among other things, you should be prepared for the amount received to be several hundred rubles less than the amount paid. Firstly, you will be charged a complaint fee by Russian Railways (about 100 rubles). Secondly, you will have to pay for the return procedure (around 180 rubles). Of course, you will be charged a commission by the payment system or bank that you used when purchasing. If the ticket was issued on the website of the Russian Railways partner company, you will also have to pay a commission for using the service. Also, Russian Railways will be withheld an amount of 90 rubles for an online return.

Deduction of the cost of a reserved seat

In some cases, the amount lost during the return may be even greater. The passenger is additionally withheld:

• 50% of the cost of a reserved seat (upon delivery 8-2 hours before the train leaves);
• 100% if the ticket is returned less than two hours before departure.

The cost of the reserved seat itself can range from 30 to 80% of the price of a travel document. If the client contacts the ticket office 12 hours after the train departs from the boarding point, the amount for the unused ticket will not be refunded to him.

What is worth knowing

If you could not get into the carriage due to illness or what happened to you, you can try to return the ticket even 12 hours after the train departed. However, in this case, you will have to present the relevant supporting documents to the cashier (within five days).

The cost of services must be returned to the passenger who has returned the ticket in full (including the cost of bed linen), regardless of the time of contacting the ticket office. The insurance fee is paid in full.

Return procedure when contacting the cashier

You now know how to return an electronic ticket to Russian Railways. Refunds can be made within about a month after the purchase is canceled. However, sometimes it takes longer to wait for their transfer. If you contact the cashier three hours after the train leaves the pickup location, the procedure for refunds will be slightly different. After contacting the cashier, you will be given a receipt for the cancellation of the transaction. It will need to be sent by mail to the Russian Railways company, attaching a claim written in advance. In this case, the money will come within a maximum of six months.

So, we hope we have answered the question of how to return an electronic ticket to Russian Railways on the website or at the box office in a fairly detailed way. This procedure, as you can see, is not particularly troublesome. The only inconvenience is that the money is not immediately returned to the bank account.

Changing plans, being late for the train, sudden illness - there are quite a few situations when a person loses the opportunity to sell a ticket bought for a train. The country's largest carrier, Russian Railways, enables passengers to submit travel documents through a ticket office or website under certain conditions. The nuances of the return should be considered in more detail.

Thanks to the development of the Internet segment, the Russian carrier provided its customers with a convenient service with which it is possible to return a travel document in a short time. Any device with network access will allow you to solve the problem of returning with a minimum of effort.

If more than one travel coupon has been ordered, they can also be returned using the company's website. Moreover, the refund can be full (the entire set of travel documents) or selective. Russian Railways rules state that the delivery of a document from a group order presupposes the awareness of its other participants about the fact of such an operation.

One of the obstacles on the way to returning an unused ticket using the website is the issued boarding pass. If he is in his hands and there is an urgent need to return the document, a visit to the railway ticket office cannot be avoided.

There is a limitation that one ticket from a set cannot be returned. It concerns a travel document for the Sapsan train in a compartment carriage intended for negotiations. On international trains, a similar prohibition applies to the luxury compartment. You can only hand over a complete set.

The rules apply to all passengers, but the fact of registration on the Russian Railways website must be taken into account. Authorized users can return the ticket 6 hours before boarding the carriage or one hour before the train leaves the first station.

If the registration has not been completed, then the passenger has the opportunity to hand over a travel document 6 or more hours before the train starts moving. Thus, the main factor determining the possibility of delivery is the time that remains with its owner.

Rules and deadlines for the return of Russian Railways tickets purchased at the box office

When contacting the cashier, you need to take into account the fact that the deadline for delivery is no more than 5 days. Such a margin of time was introduced to take into account force majeure circumstances - an accident, a sudden illness of a passenger, etc.

The exercise of the right to return is carried out only with a documented good reason. The provision of supporting paper is optional if the document is submitted within 12 hours after the train departs.

Acceptance of a travel document is possible only at the box office of the settlement from which the train set off. Another mandatory requirement is the presence of a passport and a birth certificate if a child ticket is returned.

Important! The return of a coupon issued for another person is made only with his passport, and not a photocopy.

How to return a ticket bought by another person online

When contacting the cashier, you need to have your passport, the travel document itself, the passport of its owner, a power of attorney certified by a notary. If a refund is made through the site, then you will need a login and password to enter your personal account. All the necessary operations can be performed from there.

The login information can be obtained from the holder of the travel document if he is able to convey the required information. In the absence of such an opportunity, the return will not work.

How to return a ticket after the train departs

The procedure for returning a travel document for a departed train is organized only through the ticket office of the station. Moreover, it should be a station, which is the starting point of the route of the dispatched train.

If the passenger did not catch the train for reasons beyond his control, or due to personal circumstances cannot arrive at the station on time or completely, he retains the right to return the expired document.

The time to exercise the right is 12 hours. The term increases to 5 days in case of force majeure, as mentioned above.

When contacting the ticket office, you need to take your passport and the ticket to be returned. The application is made on the spot according to the sample provided by the cashier. If the travel document was purchased for cash, the money is returned immediately. When paying by card, you will have to wait (from a week to a month).

Important! A tax of RUB 192.7 is charged for each passenger.

How long does it take for the ticket to be returned to the card

The cashless settlement system assumes that the money will be returned to the same card with which the ticket was paid. The exact date for the transfer of funds cannot be named. This can happen within a week, or you may have to wait 30 days. Russian Railways recommends that you file claims with the bank that issued the card, and not with the carrier.

Percentage of deductions for ticket refunds

When returning an unused ticket, remember that the costs incurred will not be fully reimbursed. The total amount that the passenger pays for obtaining a permit to use the train consists of the cost of the ticket, reserved seat (card for a place in transport), commission and insurance.

For domestic communication, the picture looks like this:

1. 100% - change 8 or more hours before departure.
2. 50% reserved seat and ticket price - from 2 to 8 hours.
3. Only the ticket price is less than 2 hours.

Suburban high-speed trains are subject to full refund if the 8-hour condition is met; half, subject to delivery in the interval from 2 to 8 hours before departure. The money will not be returned if the change is carried out under different conditions.

Being late for an international train and later contacting the cashier (after 6 hours) does not promise a refund. If the 6-hour condition is met, the entire fare will be refunded.

Important! The withholding fee for international traffic is 10 euros, it is charged in the ruble equivalent at the current exchange rate of the Central Bank of the Russian Federation.

When is a power of attorney required to return a train ticket?

A power of attorney is useful when there is a need to return a ticket issued for another person. The procedure is carried out exclusively through the cashier of Russian Railways, you need to have your passport and identity card of the person whose travel document is being handed over.

Sample power of attorney and its validity period

The text of the power of attorney must contain the personal data and place of residence of the person who returns the ticket and the person whose ticket is returned. The document itself implies giving the authorized person the right to sign, receive money, and also perform other actions related to the process of submitting a travel document.

The power of attorney is valid for 15 days, after which the powers of the authorized person expire. As a rule, a longer period is not required, since we are talking about the return of a specific ticket (or several).

You can return train tickets purchased on Tutu.ru in your personal account on the Tutu.ru website or at the box office of Russian Railways. It is more convenient to return a ticket online - it will take only a few minutes and you will not have to go anywhere. But this can only be done if:

1. The ticket was paid for on Tutu.ru with a bank card.
2. More than 1 hour * is left until the train leaves the starting station of the route *, if passed. If you have not registered electronically, then before the train leaves your station.
3. A paper ticket was not received at the box office or self-service terminal.

In other cases, the ticket can be returned only at the box office of Russian Railways.

Note: A ticket purchased at the ticket office at the station cannot be returned to Tutu.ru.

* In a trailer car, electronic registration can only be canceled much earlier than the train's departure from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic check-in can be viewed in the boarding pass in your personal account. Select an order, click "details" and in the opened order, click "save to computer".

How to return a ticket online if it was bought on Tutu.ru

1. go to;
2. select an order;
3. in the order, follow the link "Select tickets for return";
4. select the passenger whose ticket you want to return, or the item "all tickets from the order" if you want to return tickets for all passengers;
5. click on the "Checkout" button.

If you have several tickets in one order, you can return them all together or only some of them.

How to return a ticket at the ticket office before the train leaves

To return the ticket to the ticket office, the passenger for whom the ticket was issued must be suitable. You can return a ticket for another passenger only

You can return your ticket at any ticket office of the station. If there is a separate return ticket office at the station, then it is better to go there. You must have with you:

• an identity document for which the ticket was issued (original passport and birth certificate for children);
• a ticket on a form (if the ticket was bought at the box office), or a boarding pass printed on a printer (or just give the order number - these are the numbers at the beginning of the SMS about buying a ticket).

If you paid by card, then the money will be returned to it within 30 days. If electronic registration is completed and less than 1 hour is left before the train leaves its starting station, then the ticket can only be returned.

How to return a ticket after the train departs

If you miss the train, you cannot return your ticket online. You can return your ticket only at the box office of Russian Railways. If there is a separate return ticket office at the station, then you need to go there.

Note: after the train departs, you can return the ticket only at the station from which you were going to leave (boarding station).

Before the train departs from your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. Today the vast majority of cash registers are connected to the system. The list can be found on the Russian Railways website.

Features of return for trains in the Russian Federation:

• 0-20 minutes after the train leaves your station -;
• 20 minutes - 3 hours - normal refund (money will be returned to the card within 30 days);
• 3 hours - 12 hours - return on claim.

When and where will the money return

When paying and returning to Tutu.ru:

• By bank card - the money will be returned to it within 30 days.
• gift certificate - a new gift certificate will be issued within a period of 1 to 30 days, while the service fee for issuing a ticket refund and fees established by Russian Railways will be deducted from the nominal value of the gift certificate.
• if part of the ticket price was paid with a gift certificate, and part - with a bank card, the additional money will be returned to the card within 30 days, and the part paid for by the certificate will be refunded with a new gift certificate. In this case, the fees set by Russian Railways and the service fee for processing the return are deducted from the amount to be returned to the bank card. And the new gift certificate will be issued with the same face value that was spent on the payment for the unused E-ticket. In the event that the amount to be returned to the bank card is insufficient to withhold fees, then the corresponding value is deducted from the face value of the gift certificate.

Terms of ticket refund at the box office, if the ticket has been paid for:

• by bank card - the money will be returned to it within 30 days;
• cash at the cash desk - get cash immediately.

Note: sometimes the ticket can only be returned on a claim. For example, after the train departs. Then the terms for refunding the money to the card increase to 60 days. It will also be necessary to write a statement at the box office. The cashier will help you arrange it.

How much money will be returned when the ticket is returned

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train travels) and the cost of a reserved seat (money for the fact that you have a seat in the carriage). Their ratio varies greatly depending on the particular train. For example, in a branded train there is more reserved seat than in a non-branded one.

The following are deducted from the ticket price upon refund:

• The collection of Russian Railways in 2019 is 203 rubles 50 kopecks. For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
• Service fee Tutu.ru.

The rest of the refundable amount depends on the time left before the train leaves.

For trains in Russia

For electric trains of 7000th numbering with the provision of seats

These comfortable high-speed trains are also called “interregional express trains”. They run long distances between major cities (for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at long-distance train ticket offices, in suburban ticket offices.

Upon return, the carrier (one of the PPK - suburban passenger companies) withholds a fee of 50 rubles from the ticket price. The service fee of Tutu.ru is also non-refundable.

* The percentages are indicated for example, the actual amount to be refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains going to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If a ticket with electronic registration and less than 1 hour before the train departure from the starting station of its route - no return possible.

* The percentages are indicated for example, the actual amount to be refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains to non-CIS countries

Tickets to non-CIS countries (France, Finland, etc.) can be returned only at international ticket offices. Check in advance by phone if there are such cash desks at your station.

Features of ticket refund with electronic registration. If there is less than 1 hour left before the train leaves the starting station of its route and at the same time more than 6 hours before the train leaves your station (local time), then a claim will be refunded.

For example, you bought a ticket from Minsk to Paris on the 023Y train (Moscow - Paris). From Moscow (the starting station of the train route) it departs at 21:15. Now the clock is 21:00, that is, there is less than 1 hour left before the train leaves. From Minsk the train leaves at 6:00, more than 6 hours are left. Refunds will be made upon claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return the ticket, since there are less than 6 hours left before the train leaves your station.

* The percentages are indicated for example, the actual amount to be refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

How to return a ticket if you are outside of Russia

1. Contact the cashier in the country where you are located. Show your ticket on the form of Russian Railways ( received in advance on the territory of the Russian Federation) and the identity document specified in the order. The cashier will issue a form with a note about ticket cancellation.

2. Contact the Russian Railways refund office in Russia within 6 months after the train departs. Present the cancellation form you received, paper ticket and passport.

If you are outside Russia, then the ticket refund procedure is the same, no matter the train travels abroad or in Russia. If you want to return a ticket within Russia, then this can be done only in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train leaves your station, you can put a mark on the ticket at all ticket offices in any country. After departure - only at your boarding station.

Note: if you bought a ticket for an international train at a box office abroad, then you will need to apply for a refund at the same box office.

How to return a ticket if you are sick

If you are sick and unable to travel, you can return tickets only at the ticket office at your station (and no other station anymore). If there is a separate return ticket office at the station, then you need to go there. It is necessary to present:

• document, the details of which were indicated in the order (original passport and birth certificate for children);
• a ticket on a form (if a ticket without electronic registration) or order number (if a ticket with electronic registration);
• documents confirming the fact of illness - a certificate from the hospital or sick leave.

It will also be necessary to fill out an application at the cash desk (the cashier will issue the form). If you paid for the ticket with a bank card, then the money will be returned to it.

Refund procedure for tickets abroad. In case of illness, a certificate from the hospital is added to the documents that must be presented at the cash desk of Russian Railways. The certificate must be issued in the country from which you are leaving, and not in Russia. For details, check with the carrier (JSC FPK).

Note: the reason for returning due to illness is only a hospital certificate or sick leave.

If there is an accident, accident, and so on, and you do not have a certificate from the hospital, then you can file a claim with the carrier within 6 months from the departure of the train. But all claims are dealt with on an individual basis and there are no money back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

The total return period is made up of the time for consideration of the application (within Russia up to 30 days) and the return period (7-30 days).

How to return a ticket for another passenger

This can only be done at the checkout. According to the rules, you must have:

• A ticket on a form or a boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about buying a ticket).
• The original of your passport (a photocopy, even certified by a notary, will not be accepted).
• Power of attorney to return the ticket (and to receive money if the ticket was paid for in cash).

The power of attorney must be handwritten. Prepare and sign it in advance... The power of attorney must indicate the passport details of the principal and the trusted, the subject of trust itself ("issue a return of the railway ticket No. ..."), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the ticket office at the station. The difference between an exchange and a refund lies in the amount of the Russian Railways' fee - for an exchange it will be 60 rubles less. When exchanging money, the money is returned to the bank card within 30 days, as with a regular return.

How to return a non-refundable train ticket

In most cases, it is impossible to refund money for an unused non-refundable ticket. Only the cost of paid bed linen and services of Russian Railways will be refunded (transportation of animals, additional luggage, insurance; ordered meals that were not included in the ticket price). The easiest way to issue a refund of the cost of bed linen and Russian Railways services is on the website or in the Tutu.ru app. To do this, go to the "Orders" section in your personal account, select the desired ticket and click the "Checkout" button.

In this case, you will be deducted from the Russian Railways fee for processing the return (203 rubles 50 kopecks). The fee is not charged if its amount is less than or equal to the cost of paid bed linen and Russian Railways services. Also, the commission of the payment system, the service fee of Tutu.ru, the fee for processing an online return are not returned. If you wish, you can also return your train ticket at the Russian Railways ticket office.

Part of the cost of a non-refundable ticket can be refunded in rare cases and only as a claim.

What to do if there are errors in the ticket

If you bought a ticket for the wrong train by mistake and there is still a long time before departure, see the section "How to exchange a ticket".

If the ticket contains errors in personal data, then three situations are possible here:

1. If the ticket contains no more than one wrong letter in the surname and one wrong number in the passport number, nothing needs to be done. You will be calmly allowed on the train with such a ticket. Any errors in the date of birth are allowed. Exception - the error affects the cost of the ticket, for example, it was paid for as a "child", and after correction it must become an "adult".

2. If there are more errors (for example, the middle name was confused), then you will need to reissue the ticket. This can be done in two ways:

A) Go to the cash desk of Russian Railways in advance with your passport and order number or boarding pass. You will be given a new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only on the ticket of JSC FPC, but there are cases when the data in the tickets of other carriers were corrected at the box office. Check with the box office on the spot.

B) Contact your train manager prior to departure. Your personal data will be corrected and a new ticket will be issued. In this case, you will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the ticket office).

If there are more than two errors in the ticket, it is best to go to the cashier - since the way to restore the ticket (reissue or refund) largely depends on the particular cashier.