How many mistakes are made on the train ticket. Train ticket error

If you have issued a ticket and paid for it, and then noticed an error, then you can no longer make changes to your passenger data. According to the rules of Russian Railways, one typo is allowed in the spelling of the surname or document number, that is, one letter or one number. At the same time, errors in the name and patronymic, if they do not relate to the first letter, are allowed. If you made more than two mistakes in your full name, or you entered more than 1 wrong number of the document, you need to return your ticket using a refund operation, and then issue a new one. Otherwise, you may have problems landing.

For example:

You bought a ticket with the passenger's full name Ivanov Erakliy Petrovich, but in fact your name is ANDrakliy. The passenger will be put on the train

A ticket was purchased for Smirnov N ekolaya Petrov echa. The passenger will be put on the train

When filling in the data in the passport number, we made a mistake in the number instead of 400912345 6 wrote 400912345 5 . The passenger will be put on the train

In the document number instead of 4 009123456 wrote 3 009123455 ... Passenger will not be put on the train

In the ticket, the first name, surname and patronymic are mixed up: instead of Ivanov, Ivan Ivanovich - Ivan Ivanovich. Passenger will not be allowed on the train

If an incorrect date of birth is indicated and there are more than 1 errors in the date digits, then the passenger is most likely will not be allowed into the carriage

If the conductor refuses to board you, you can contact the head of the train (he is usually in the head car) and settle the dispute with him. In most cases, the passenger will be met.

1. There is a mistake in the surname in the train ticket, the ticket must be returned to the accounting department. What should I do?

1.1. Hello.
Through the court, establish the legal fact of ownership of the document.

2. Is there a mistake in the date of birth instead of 30 04 in the train ticket is it permissible?

2.1. I believe that no one will check your train ticket with your passport if you have already bought it. Moreover, the rest of the data is yours, a technical misprint.

3. An error was made in the passport series of an electronic train ticket, whether it will be allowed on the train.

3.1. If the error is in one digit, then they must admit it. To avoid misunderstandings, call them on the hot line and clarify. It's free.

3.2. GOOD TIME OF THE DAY

If ALL other data in the ticket match - of course they will be allowed on the train for the trip
GOOD LUCK TO YOU, AND ALL GOOD

4. What to do if there are 2 mistakes in the middle name on a railway ticket?

4.1. You can be completely calm

In accordance with the regulatory documents of Russian Railways in case of minor discrepancies data of the passenger's identity document with the data indicated in the travel document (no more than 2 errors), a passenger is allowed to board for travel on a passenger train.

5. In the railway ticket, 2 errors were found in the date of birth, month and year, will they be allowed to board the train?

5.1. Hello! If there is no more than one letter in the surname, initials and no more than one digit in the number, then they can be allowed on the train. In other cases, it is necessary to change the ticket.

Yesterday we bought a train ticket in a liaison office and the employee of the liaison officer issued the tickets correctly but paid for the same ticket twice. After that, he said there was some mistake in the payment, I issued a refund and after they return I will issue you a second ticket and call you. but a day has passed and there is no call from them. Read answers (1)

6. There was a mistake in the date of birth of the railway ticket.

6.1. There was a mistake in the date of birth of the train ticket.

Hello, if everything else matches the passport data, then there is nothing serious.

7. In the child's train ticket, a mistake was made in the middle name. Will they be allowed to board the train with such a ticket?

7.1. up to 2 errors are possible, and the error should be minor. Let

8. The train ticket made a mistake in the birth of the child. Instead of the roman lll, they printed ll. will they put us on a train? The child is 3 years old.

8.1. You can board the train on a ticket with a typo in your personal data, provided that you do not cross the Russian border.
In accordance with the telegram of JSC Russian Railways No. 3/311 dated 05.10.2005 (TsLDV-2-59), “in case of minor discrepancies between the data of the passenger's identity document and the data specified in the travel document (no more than one letter in the last name , initials and no more than one digit in the number), the passenger is allowed to board for travel in a passenger train. "

9. There was a mistake in the child's date of birth in the train ticket. Not October 10, but the 3rd. all other data entered correctly. Will you have problems boarding the train?

9.1. Good evening, Natalia.
It's okay, when boarding, they will look at the number and series of the birth certificate. But if you have time, then contact the station attendant, he should help.

10. Good afternoon) could you answer such a question. There was one mistake when issuing a train ticket. In the date of birth. Can there be any problems with leaving because of this?

10.1. Good day to you. Yes, of course problems can arise and it is best to go and replace the ticket in this situation. Good luck and all the best.

10.2. Hello, the question fifty to fifty may or may not arise because the date of birth in the document for the purchase of a railway ticket is not the main criterion for its acquisition. However, in order to avoid any negative consequences, it is better to correct this error.

11. When buying a train ticket in Moscow, a mistake was made instead of Galina, they typed Polina. The ticket must be returned to the Ministry of Health for compensation. The ticket was returned. We turned to the railway station in Kirov, where we live. There we were told that there were very few chances and they offered to write a claim to Moscow. How to do this and will the ticket be corrected for us?

11.1. Good day. You can write a claim in free form, setting out all the circumstances of the case and in your own words. Send should be registered with a notification and a list of attachments. All the best and good luck in the successful resolution of the situation.

12. Please, how to correctly take into account air and railway tickets in the advance report? The organization always counted on 26 through 71. After checking, errors were revealed that tickets are monetary documents that are accounted for 50/3.

12.1. This is an accounting issue, not a legal one, sorry

13. When buying a train ticket, the cashier made 1 mistake in the name, typed in an extra letter. Is such a mistake permissible. There is no way to reissue a ticket. Because No vacant tables.

13.1. Okay, that's okay.

If you find it difficult to formulate a question - call the free multichannel phone 8 800 505-91-11 , a lawyer will help you

Inattention to seemingly insignificant details is often the cause of many problems in our life. Even at school, the teacher insistently demands to concentrate and do the work without mistakes, but, unfortunately, they are the constant companions of our daily affairs, and sometimes seriously interfere with this work itself.

Buying a ticket at the ticket office at the train station

The cashier at the station typed your last name incorrectly. What to do? Is it possible to somehow correct a typo or just ignore it and go with an incorrectly issued ticket?

If you do not have to cross the Russian border, then you will be allowed to board in the event that no more than one letter in the surname, initials and no more than one digit in the number of the document on the basis of which the ticket was issued is erroneous. You will not be put on a train traveling abroad using such a travel document. Therefore, there is only one option - to change the incorrectly issued ticket. He will be accepted at the cash desk, despite the fact that, on a formal basis, he does not correspond to the handler's document. Therefore, you will need to write a return statement. The money will either be given in cash or transferred to the account (depending on how you paid). The same procedure will apply if there are more than one typo in the ticket. In a number of situations, instead of initials, the full name and patronymic are indicated (in compartment cars, SV, etc.). An incorrectly specified middle name, for example, is not considered a typo. The ticket must be exchanged without fail, since if the conductor notices a discrepancy during boarding, you will not be allowed on the train.

One problem, which is not very pleasant in some cases, is associated with ticket refunds. After you have returned the ticket, the place you are interested in enters the system, it takes some time until you can see it again. Even worse, somewhere in another part of the country they will have time to buy it out before you. If there are enough seats on the train, the problem disappears. But if there are not enough places, you will obviously not like the result of the return.

A separate case when an error is noticed by you immediately at the checkout. The cashier can draw up an appropriate act, which will confirm the guilt of the railway, and there will be no need to make a return. This procedure is valid for all types of passenger transport, including international trains. There is no risk of losing your seat in this case. In addition, the cashier can redeem an incorrectly issued ticket and replace it with the correct one.

When buying an e-ticket

You are fully responsible for the incorrect execution of the travel document. When buying an electronic ticket, you enter your data with your own hands. Please check everything carefully before making a payment. It is not possible to make corrections after payment. "The person placing the order is fully responsible for the correct indication of the travel details and personal data," says one of the Rules for the carriage of passengers, and notifications are available directly at the ticket offices at railway stations.

In the event of an error when entering document numbers and other personal data, the passenger will not be able to receive a boarding pass (travel document) at the ticket office and travel on the train

Therefore, the correct decision in any case is to check the ticket immediately after issuing it. This will not take much time, but there will be clearly less unpleasant consequences. And in order to avoid problems of incorrect information, it is necessary to clarify possible ways to correct the situation that has arisen directly with the carrier. Since everything changes over time, first-hand information is very relevant in this case. Perhaps in the future, if your data was once correctly entered into the database, when you buy it again, they will automatically appear in the correct form in full, as soon as you type the passport numbers.

Electronic train ticket

Upon receipt of a travel document (ticket), the passenger must check the correctness of the surname indicated in it, the number of the identity document, the travel details (departure date, train number, railway stations of departure and destination) and other information (clause 19 of the Rules for the provision of services, approved by Decree of the Government of the Russian Federation of 02.03.2005 N 111).

In accordance with clause 48 of the "Rules for the carriage of passengers, baggage, cargo luggage by rail", approved by Order of the Ministry of Transport of the Russian Federation of December 19, 2013 No. 473, a slight discrepancy between the data of the passenger's identity document and the data specified in his travel document is allowed, but no more than one mistake in the surname and (or) no more than one digit in the number.Errors in the indication of the name or patronymic are not grounds for refusal to enter In the event of a discrepancy between the data of the passenger's identity document and the data specified in the travel document (ticket) (no more than one letter in the last name and no more than one number in the number), the passenger is allowed to travel on a long-distance train or suburban train with an indication of the seats ...

If a discrepancy is detected more than one letter and more than one number in the personal data of the passenger, the data specified in the identity document, the passenger is not allowed to board the train. Personal data includes:

The type and number of the identity document that were indicated during registration of the electronic security document;
- surname, name, patronymic of the passenger;
- Date of Birth;
- gender;
- citizenship.

In order to improve customer focus, as well as the quality of the services provided, FPK JSC has begun to introduce technology that allows changes to be made to the passenger's personal data. Changes to personal data are allowed no later than the time of departure of the train, provided that one of the elements of the passenger's personal data (full name, document number, date of birth) specified in the electronic code matches the personal data specified in the identity document. The decision to change the passenger's personal data is made by the TRAIN COMMANDER.

Changes to personal data in e-tickets purchased online can be made at the ticket office. There is a charge for exchanging tickets.

Note!

This exception applies only when traveling within the Russian Federation. When crossing the border of the Russian Federation, a ticket with typos may be invalidated.

In this case, at the request of the passenger, the cashier can issue a certificate-confirmation of the discrepancy between the data in the ticket and the document, or issue a new travel document.